Terms of service
1. Introduction
Welcome to [Company Name]. These Terms & Conditions apply to all orders, purchases, quotations, invoices, and use of our website.
By accessing our website, creating an account, requesting B2B pricing, or placing an order, you agree to these Terms & Conditions.
Our website is primarily intended for business customers, retailers, distributors, hospitality businesses, and wholesale buyers purchasing food and snack products for resale or commercial use.
2. Company Information
Company name: PRO 10 FOOD
Email: hello@pr010food.be
Phone: +32 2 000 00 00
Website: https://83hpcr-2j.myshopify.com/
3. B2B Account Access
Some prices, products, and ordering options may only be available to approved B2B customers.
To access wholesale pricing, you may be required to create an account and provide business information such as company name, VAT number, billing details, and delivery details.
We reserve the right to approve, reject, suspend, or remove B2B account access at any time if the provided information is incorrect, incomplete, or does not meet our business requirements.
4. Products
We sell food, snacks, and related products for commercial and wholesale purposes.
We make every effort to ensure that product descriptions, images, ingredients, packaging information, availability, and prices are accurate. However, product images may differ slightly from the final delivered product due to packaging updates, supplier changes, or product improvements.
Customers are responsible for checking product details, ingredients, allergens, shelf life, storage requirements, and suitability before purchasing or reselling any product.
5. Allergen and Product Information
Food products may contain or come into contact with allergens, including but not limited to nuts, gluten, dairy, soy, eggs, sesame, or other allergens.
Although we aim to provide accurate product information, customers should always check product packaging and supplier information before use, resale, or distribution.
We are not responsible for misuse, incorrect storage, incorrect handling, or failure to check allergen or ingredient information before use.
6. Pricing
All prices are displayed in the applicable currency shown on the website.
Prices may be shown excluding or including VAT depending on your account type, region, or store settings. Any applicable VAT, taxes, delivery charges, or additional fees will be shown before checkout where applicable.
We reserve the right to update prices at any time without prior notice. Price changes will not affect confirmed orders unless there has been an obvious pricing error.
7. Orders
An order is only confirmed once it has been accepted by us and payment or agreed payment terms have been completed.
We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:
- Incorrect product or pricing information
- Stock unavailability
- Payment issues
- Incorrect customer details
- Suspected fraud or misuse
- Failure to meet B2B account requirements
If we cancel an order after payment has been received, we will refund the paid amount for the cancelled items.
8. Payment
Payment methods may include online payment, bank transfer, invoice payment, or other approved B2B methods.
For approved B2B customers, payment terms may be agreed separately in writing. If payment is not received by the due date, we reserve the right to pause deliveries, suspend account access, charge late payment fees where legally permitted, or recover outstanding amounts.
All goods remain our property until full payment has been received.
9. Delivery
We deliver to the locations shown on our website or agreed with the customer.
Delivery times are estimates only and may vary due to stock availability, courier delays, supplier delays, weather conditions, customs, public holidays, or other circumstances outside our control.
Customers must ensure that delivery details are complete and accurate. We are not responsible for failed deliveries due to incorrect addresses, unavailable recipients, or refusal to accept delivery.
10. Delivery Inspection
Customers must inspect all goods upon delivery.
Any damaged, missing, incorrect, or defective items must be reported as soon as possible, preferably within 48 hours of delivery, with clear photos and order details.
If an issue is not reported within a reasonable timeframe, we may not be able to offer a replacement, credit, or refund.
11. Returns
Due to the nature of food and perishable or semi-perishable products, returns are only accepted where products are damaged, defective, incorrect, or otherwise agreed by us in writing.
Products must not be returned without prior approval.
Returned items must be unopened, unused, properly stored, and in original packaging unless the issue relates to damage or defect.
12. Non-Returnable Products
The following products may not be eligible for return:
- Opened food products
- Used or partially used products
- Products damaged after delivery
- Incorrectly stored products
- Products with broken seals
- Short-dated or clearance products
- Custom, special-order, or promotional items
13. Consumer Right of Withdrawal
Our website is primarily intended for B2B customers. If you purchase as a business customer, consumer withdrawal rights may not apply.
If we sell directly to consumers in certain regions, consumers may have legal rights, including withdrawal rights for online purchases, unless exceptions apply such as sealed goods not suitable for return due to health or hygiene reasons after opening.
Nothing in these Terms & Conditions limits mandatory legal rights that cannot be excluded under applicable law.
14. Stock Availability
All products are subject to availability.
If a product is out of stock after an order is placed, we may offer a replacement, partial delivery, backorder option, store credit, or refund.
We are not responsible for business loss, resale loss, or lost profit due to stock unavailability or delays.
15. Storage and Handling
Customers are responsible for storing and handling products according to product labels, packaging instructions, supplier guidelines, and food safety regulations.
We are not liable for damage, spoilage, contamination, or quality issues caused by incorrect storage, handling, transport, or resale.
16. Resale Responsibility
If products are purchased for resale, customers must comply with all applicable laws relating to resale, labelling, product information, food safety, advertising, and customer communication.
Products or branding must not be altered, relabelled, misrepresented, or misused without written permission.
17. Promotions and Discounts
Promotions, discounts, coupon codes, and offers may be changed, suspended, or withdrawn at any time.
Discounts cannot be applied retrospectively unless agreed in writing.
18. Website Use
You agree not to misuse the website, attempt unauthorised access, interfere with functionality, copy content without permission, or use the website for unlawful purposes.
We reserve the right to restrict access if misuse is suspected.
19. Intellectual Property
All website content, including text, images, logos, graphics, product design, and branding, belongs to us or our licensors.
You may not copy, reproduce, distribute, or use content commercially without written permission.
20. Limitation of Liability
To the maximum extent permitted by law, we are not liable for indirect loss, loss of profit, business loss, resale loss, or consequential damages.
Total liability for any claim is limited to the value of the affected order.
Nothing excludes liability where it cannot legally be excluded.
21. Force Majeure
We are not responsible for delays or failure caused by events outside our control, including supplier issues, transport disruptions, strikes, weather events, pandemics, customs delays, technical failures, or government restrictions.
22. Privacy and Data Protection
We process personal and business data according to our Privacy Policy.
By using the website, you agree that necessary data may be processed for order fulfilment, payments, delivery, customer service, and legal compliance.
23. Changes to These Terms
We may update these Terms & Conditions at any time.
The version published at the time of your order will apply. Continued use of the website means acceptance of updated terms.
24. Governing Law
These Terms & Conditions are governed by the laws of Belgium, unless mandatory consumer laws state otherwise.
Disputes will be handled by the courts of Belgium.
25. Contact
For questions, contact us:
Email: hello@pr010food.be
Phone: +32 2 000 00 00